Fully insured · DBS-checked · Free meet-and-greet
How joining works
Recent changes to Animal Welfare regulations and best practice guidelines in the UK are designed to ensure a better experience for our pets. We take responsibility for the pets in our care very seriously.
For the well-being of every pet, we have a 3 Step Check for every potential new customer before we can accept your pet into our care. We know it can seem a bit of a faff, but trust us, it is so important.
Safety
Trust
Education
Fun
The four pillars of everything we do.
Make your enquiry or provisionally book in your pet online. When availability is confirmed, please complete or update our Pet Information Form (PIF).
Example questions include: what date was your pet last inoculated? Is your pet micro-chipped? Does your pet have any behaviour issues? Any history of illness or current ailments?
Subject to no issues arising from the Pet Information Form, we meet every new pet and their two-legged guardian for a 45-minute meet and greet assessment, prior to any booking confirmation. Ideally, this is held on neutral territory.
We may ask questions arising from your PIF, we'll talk you through our approach, booking process and terms and conditions, answer any questions you may have, and we will be checking on whether we are a good fit.
We assess your dog's suitability for our services with consideration to your pet, other pets in our care and their likely dynamics. We'll want to understand your pet's responses to basic commands and its level of socialisation, both with other dogs and humans. Our primary objective is to ensure we are a good fit for your pet. After all, your pet's happiness comes first.
Once the meet and greet has gone well, your pet joins us for a short trial: a taster session of the service you're booking, whether that's a few hours of day care, a walk with the group, or a first short stay.
It lets your pet get to know us, our home and any other dogs in our care at their own pace, and it lets us see how everyone settles together. Once the trial is complete and everyone is happy, your booking is confirmed and your pet is officially one of the family.
We love happy pets.
Step one starts here
Make your enquiry and we'll take it from there: availability first, then your Pet Information Form, then the meet and greet.
